Mailing address
BitRail Labs LLC
PO Box 1147
Kennesaw, GA 30156
United States
Before you write
- Lost funds or a stuck transfer? We can't help — we don't execute transactions and have no access to any wallet, bridge or exchange. Contact the support desk of the platform you used. Our safety guide lists the official support channels for major services.
- Wrong number in a guide? Tell us the page and the figure — corrections land within 24 hours, and we note the fix at the bottom of the article.
- Calculator shows an odd quote? Include the route, amount and timestamp; live routing data is cached for moments, not days, so we'll reproduce it fresh.
Response times
Editorial and general mail: one business day. Legal notices: three business days. Phone: during listed hours only — we do not provide account support by phone, because there are no accounts to support.